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FAQ

Frequently asked questions

Delivery, bulk pricing, warranty and installation — the questions we hear most from retail and wholesale buyers.

Does HevenX deliver across India?

Yes. Avira Global ships HevenX products pan-India for both retail and wholesale orders. Delivery timelines depend on your location and are confirmed directly on WhatsApp before you order.

Do you offer bulk or wholesale pricing?

Yes. Avira Global operates as a direct importer and wholesaler, so retailers and distributors get tiered pricing on bulk orders. Message us on WhatsApp with the product and quantity for a wholesale quote.

Is there a minimum order quantity for wholesale?

There's no fixed minimum published — wholesale pricing is quoted based on the quantity you need. Contact us on WhatsApp with your requirement and we'll confirm pricing and minimums for that product.

How do I place an order on HevenX?

Browse the catalog, tap Buy now on any product, and it opens a pre-filled WhatsApp message to our team. We confirm price, GST and delivery timeline directly — no account or checkout form needed.

Do HevenX products come with a warranty?

Warranty terms vary by product. Ask our team on WhatsApp for the specific warranty coverage on the item you're interested in before ordering.

Where is Avira Global based?

Avira Global is based in Ahmedabad, Gujarat, India, and has operated as a direct importer and wholesaler since 2018, supplying home, kitchen, baby-care and EV essentials under the HevenX brand.

Can I get GST invoices for my order?

Yes, GST invoicing is available for both retail and wholesale orders. Share your GST details when confirming your order on WhatsApp.

Does the EV charger need professional installation?

Yes, we recommend a qualified electrician for home EV charger installation, particularly for the 22kW three-phase unit. Our team can advise on requirements before you order.

Question not answered here? Ask us directly on WhatsApp.

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